covid policy 2021

  

As you are aware the hospitality industry has really struggled over the last year, we seem to have taken one of the biggest hits in terms of closures, with funding from the government being either non-existent or very minimal. Therefore we are now in a position where we have to think about how to protect our business from further losses.

Of course we also need to think about how to look after our guests and do our best to make sure that you guys don’t end up out of pocket either.

 

We have already had to add a ‘Covid clause’ to our terms and conditions (which can be viewed on the website under the ‘yurts’ tab. This clause covers what will happen to your booking in the event of our closure due to restrictions or national lockdown, but we are aware that when we are permitted to open again there may still be changes that affect your booking and therefore the following policies will apply:

 

  • You may make any change to the date of your booking with no administration costs* up to 28 days before arrival.
  • If there are fewer than 28 days before your arrival we will try and re-sell your dates and if this can be achieved you may move your dates with no administration charges*. If this cannot be achieved the original booking will stand.

 

What this means in more detail…

 

Rule of 6 and group bookings:

 

Each of our yurts sleeps up to 6 people therefore the rule of 6 will never be broken when staying with us. However the rule of six has also been known to state that the 6 people meeting must be from a maximum of two households.

 

If you have made a group booking that is for more than 2 households you will be able to move the date of your booking with no administration charges up to 28 days before arrival. If 28 days before your arrival there is a rule of 6 in place that means your booking could not go ahead, or there is a possibility of one being brought in, you may wish to consider moving your booking to ensure that you do not lose any money paid. To do this you will need to contact us by text message on 07725403070 at least 28 days before your arrival.

 

If your arrival date is less than 28 days away but you wish to move your booking due to a rule of 6, we will open up the dates and if we are able to re-sell them then we will move your booking with no administration charges. Unfortunately if we are NOT able to sell the dates we would not be able to move your booking, and our normal terms and conditions would apply.

 

We hope that the anticipated rise in ‘staycations’ will mean that there is a higher demand for dates and they would re-sell. In the past we have always managed to re-sell dates that have been opened up, however we cannot guarantee this.

 

What about if you move into a tier that restricts your movement?

 

First of all it is important to note that in the previous tier system (which is what we are basing these policies on) tiers 1-3 were still all able to travel. It was advised against but not prohibited. Based on this if the booking is for a single family/household exhibiting no symptoms, we would still expect the booking to go ahead with strict social distancing on arrival and during your stay with us. This is easily done onsite with plenty of distance between accommodations and a self-checkin system.

 

If you were moved into tier 4 we would move the booking with no administration charges*.

 

Please note that the postcode given at the time of your booking would be the postcode used to assess which tier you are in at the time of the arrival date.

 

If your booking is for more than one household you have the option to send us the names and addresses of all party members via email to sarah@peakesretreats.co.uk

 

If we receive this email within 24hours of a booking being made we will take into consideration all postcodes given when looking at whether tier restrictions apply. Please note this is optional and you do not have to provide all guests names and addresses. Any given with be treated in accordance with our privacy policy. If we do not receive this email within 24 hours of a booking being created the postcode of the lead booker will be the only one used in assessing which tier you are in.

 

What if you or a member of your group tests positive for Covid-19 and has to isolate or has been in contact with someone who tested positive and has to isolate?

Travel insurance that will cover you in the event that you test positive, or have to self-isolate due to coming into contact with someone who has tested positive, is now widely available, and therefore will be treated as any other illness in line with our terms and conditions.

We will always do our best to help you with any claim that you have to make by providing any relevant documents.

It looks fairly likely that Covid-19 is here for the foreseeable future at least and unfortunately businesses like ours simply would not survive with lot's of last minute cancellations which is why we advise anybody travelling away from home, whether this be to us or elsewhere, in the UK or abroad, to take out travel insurance.


 

I already have a group booking made before this policy was announced, what can I do?

 

If you have already made a group booking before we posted this policy and you wish to provide us with a list of names and/or addresses then please do get in touch as soon as possible and at least 28 days before your arrival. As long as we receive the list of names and addresses before the 28 day period we will apply these policies to your booking.

 

   

Thank you for all of your support through this pandemic.

 

 

 

 

 

*no administration charges will be added to your booking however you may see an increase/decrease in price depending on what dates you move your booking to.