The Loft, useful information for your stay

Some information that you need to know during your stay at The Loft and some that you'll just find useful. If you have received a link to this page as part of a booking, please read to the end.

If you have booked a stay in The Loft please text us on the day of your arrival with your ETA and car registration. The number to text (not WhatsApp) is 07725403070

Do watch out latest video of the Loft here showing the inside and it's features.

Don't forget to sign up to our mail list for exclusive offers and to be the first to know about last minute availability.


The Wifi password for the Loft is:

G@t3F@rm



Checkin

Please use the address Gate Farm, DE13 9QT to find us and you can find full written directions on our website here Please note most sat nav systems take you to the centre of our postcode which is about a 1/4 mile down the road from us. The written directions on the website give full detail on how to find us.

Once you arrive on Hanbury Road, most navigation systems will take you to the centre of the postcode which is a farm called 'Mayfield's'. If Mayfield's Farm is on your left you should keep going straight on Hanbury Road, you will pass the Church (on your left) and then pass Bell House Lane (on your left). Once you have passed Bell House Lane, Gate Farm is the next entrance on your right. If you reach the entrance to Church Farm Tearooms (on your left) you have gone too far.

If you find Mayfields on your right, please turn around and follow the above directions.

On arrival in the car park please park to the right toward the fence over looking the church and text the above number to let us know you have arrived.

We operate self checkin for The Loft so do please read the following carefully and if you have any questions do let us know before your stay as it is possible we will not be onsite when you arrive.

Checkin is anytime from 4pm -10pm. We do not accept any checkins after 10pm, so please do arrange to collect your key earlier in the day if you have an event or other plans for the evening meaning you may arrive after this time. If you do arrive after 10pm The Loft will be locked and you will not be able to gain access until the following morning.

Once you have parked up please turn and face the main farmhouse. You will see a double gate that links it to a smaller building the same colours as the house, this smaller building is our shower and toilet block and you will see signs on this smaller building pointing you to 'The Loft', 'Yurts', 'showers and toilets'.

To access the loft you need to follow the arrow to the loft and go through the double gates mentioned above. Cross the courtyard diagonally over to another single gate. Situated next to a large shed/summerhouse

Go through the single gate. The door to The Loft is immediately on your left.

Should you have any trouble finding The Loft or aren’t sure then do give us a call on the above number.


Heating and hot water

We are working very hard to maintain our prices through the cost of living crisis which affects holiday accommodation as well. Despite having the same energy price increases as a normal household this year we have not yet put our prices up, but we do need your help.

During the cooler Autumn/winter/Spring months we will always put the heating on ready for your arrival, set at 20 degrees. The radiators are electric and are very easy to use. To turn them off you can just use the switch on the wall next to the radiator. To adjust the temperature press the ‘hand’ button until the red hand light glows under the temperature screen then use the up and down arrows to set the temperature. Once you have chosen your desired temperature you do not need to press anything else.

To turn the heaters on after you have turned them off press the bottom on/off button then press the hand button until the red hand light glows under the temperature screen.

To conserve energy please do NOT open the windows while the heating is on, and turn lights off when going out.

The hot tub is the biggest energy user at The Loft and we ask then when not in use the insulated lid is always put back on to maintain the temperature.

Our immersion heater is set to come on at 6-7am, 1-1:30pm and 6-7:30pm we find that this generally gives guests plenty of hot water. 


Contacting us during your stay

The Loft Is self-catering but we do offer a number of extras that you can add to your stay, some of which we do need advance notice for. We do sell alcohol so if you fancy a glass of wine/beer/cider do pop a message over to see what we have in stock, and if you wish to order any extras then please text 07725403070. Please place orders before 3pm and we will ensure they are delivered to you before 6pm, for later orders we will do our best to get them to you but cannot guarantee we will be able to fulfil them. The phone is not manned outside of the hours of 9am-5:30pm so any enquiries outside of these hours may not be seen.
In an emergency please knock on the door of the main farm house, accessed from the courtyard.

We work very hard to create the perfect getaway for you, and guest enjoyment is always our priority. We take constructive criticism very well as we are always trying to improve our service and what’s on offer. If you find anything about your stay not up to standard or if you encounter any problems with the property we ask that you let us know during your stay. We are very friendly and approachable and will do everything we can to rectify any problems we are aware of as quickly as possible.

Hot tub

The Loft benefits from it’s own private hot tub. To access your hot tub please turn left upon exiting The Loft and follow the fence around until you reach a gate.

Unlatch the gate and your hot tub is behind the fenced area. You are free to use this hot tub anytime during our hot tub hours which are 7am-11pm but we would remind you that quiet hours begin at 10pm and so we ask that you respect this if using the hot tub after 10pm;  no music etc.

Please familiarise yourself with our other hot tub rules before using the hot tub by clicking here

You may see us checking your hot tub at various point throughout your stay, this is just to ensure the balance of chemicals is correct to keep your hot tub hygienic. 

 

Your bathroom

The Loft bathroom consists of electric shower over bath as well as heated towel rail. we will provide one bath and one hand towel per person (Robes optional, please see extras)

We provide a lovely selection of Neals Yard Toiletries in your bathroom. We have chosen to use the larger bottles and re-fill them rather than to provide throw away small bottles in order to reduce the amount of plastic waste we create (plus they look really pretty in the blue bottles) 

Please do leave these at the end of your stay. They are available to purchase if you wish to take some with you.

Cooking onsite and eating out.

Your fridge/freezer can be found in the kitchen area of the Loft in the cupboard under the stairs. 

You will find a selection of pots, pans and utensils in the Loft. Please ensure all pots, pans, plates etc are washed up and put away at the end of your stay. The Loft benefits from a full sized oven/grill and a two ring plug in electric hob which can be found in the bottom drawer under the sink. We have opted for this style of hob instead of a fixed worktop hob in order to create more worktop space in The Loft, we find a lot of guests prefer to eat out rather than cook so this suits everyone.

You can also use our communal BBQ hut. we do not provide charcoal as part of your stay but we do sell it onsite.

It is also very important that you use the cleaning equipment provided and thoroughly wipe down after yourself when using the communal areas. Please leave areas as you would wish to find them.

For our top picks on where to eat out locally visit our blog here.

Conduct onsite

A reminder that quiet hours are between 10pm and 7am and we will pop round and gently remind you if noise levels are deemed excessive enough to disrupt other guests. We know and understand that it is easy to be louder than you realise, especially when catching up with friends and enjoying a drink, so we ask that you please be considerate of other guests.

We politely ask that you do not smoke in The Loft or in communal areas (including the hot tub) any signs of smoking will be charged for at the end of your stay. There must be no glass bought into the hot tub area for safety reasons, this includes bottles, glasses or any other kind of glass. We provide you with plastic glasses so that you may take drinks into the hot tub area. You will find a list of hot tub rules by the hot tub, please read these before using, as misuse may result in charges. Please note that The Loft is connected to the main house (by two locked doors) which means that we can smell smoking from the house be it cigarettes or otherwise.

Dogs Onsite

We love meeting your four legged friends and all of our accommodation is dog friendly, we also offer doggy extras such as walking and dog sitting. We do ask that when onsite ALL dogs are kept on a lead at ALL times. We also ask that dogs are not left in any of the accommodation unattended, even if they are crated. This includes if you are using your hot tub. We have noticed an increase in distressed dogs who are in an unfamiliar place and when left alone often sit and howl, therefore disturbing others onsite. We have also experienced an increase in unattended dogs urinating in the accommodation even though owners say they never do it at home. We don’t mind the use of long leads as long as your dog cannot disturb other guests. If we find unattended dogs in the accommodation we will ask for you to keep them with you, and any ignored requests will unfortunately result in you being asked to leave.
We also ask that even if other guests don’t mind you having your dog off the lead that you still keep your dog on the lead. Unfortunately we have found a lot of dog dirt left behind that owners have either ignored, or were unaware of due to not following the dog on lead rule. We do have children playing onsite in and around the yurts, and even if there are no children onsite during your stay there may be some after your stay, and it is not pleasant and does not reflect well on us if there is dog dirt in the grass (which we will be keeping long during the summer months) where the children are playing. We have also experienced dogs running onto our smallholding and killing livestock therefore it is incredibly important to keep your dog on a lead. we can recommend lots of local walks and we also benefit from Paws in The Park dog park, being less than half a mile away from us. Paws in the park is a secure dog field including a small woodland and shallow stream and is the perfect place to let your four legged friend explore. find details of how to book here

Visitors onsite

 
One of the charms of our site is that it is a small, intimate hidden away site and bearing this in mind we don’t want it to get overcrowded for the enjoyment of all guests. That being said we do permit a limited amount of pre-arranged visitors between the hours of 10am and 9pm for £5 per person (under 2’s free) and £10 per dog. All visitors MUST be pre-arranged and text 07725403070 on arrival with their car registration, and must have left the glampsite by 9pm. Any visitors who have not been pre-arranged will be asked to leave.

Checkout

Checkout is strictly no later than 10am on your day of departure and we ask that you leave The Loft clean and tidy with all rubbish placed in the bins by the cooking cabin and all washing up done and returned to your yurt. We do not require you to strip the beds but it does help us immensely if you do. Please leave all windows and doors open if it is not raining or likely to rain to help air the Loft for COVID purposes, and leave your key in the door.

 A late checkout may be pre-arranged. This option is £25 and would give you a checkout time of 12pm. Late checkout is not always available so do let us know if you wish to add this to your booking and we will check availability. Please note that any late departures that haven't been pre-arranged will be charged at £50. Our housekeeping team starts at 10am so please do not be offended if we politely remind you of the checkout time as it approaches.

FAQs

Please be aware that we are experiencing a high volume of enquiries at present and so emails are taking a little longer to reply to, if you need to contact us regarding your stay please do this by text on 07725403070. You can find a number of FAQs answered on our website in the blog section, including ideas for places to go as well as a list of FAQs about your stay so this is a great place to start.

We look forward to welcoming you and helping you have a wonderful relaxing stay.


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